Privacy Policy

We collect the following categories of information, depending on how you interact with us:

• Application information — name, email, phone number, license state, years of experience, lines of business, and how you heard about us, submitted through our producer application.
• Abuse prevention — when you submit the producer application, we create short-lived, one-way cryptographic values from your network address and email address to detect automated or excessive submissions. These separate abuse-prevention records contain only the cryptographic values — not the underlying network address, email address, or application contents — and expire within 48 hours. The contact information submitted with your application is stored separately, as described above.
• Account and profile information — your name, email, phone number, and portal account details once you become a broker.
• Insurance licensing and credential information — license numbers, states, and expiration dates, and E&O (errors and omissions) policy information and expiration dates.
• Uploaded documents — copies of insurance licenses, E&O certificates, and similar credential documents you upload to the portal.
• Producer Agreement and W-9 information — when a Producer Agreement or W-9 is sent to you for electronic signature, we and our e-signature provider process the information needed to complete that signing process, including the signed document and an audit record of the signing event.
• Business contact and client information — information about your own clients and prospects that you enter into the portal to manage your book of business. This is information you control as a producer, and we process it on your behalf to provide the portal.
• Communications — records of messages we exchange with you about your application, onboarding, or account.
• Authentication, session, and technical information — information needed to sign you in and keep your session secure. Our hosting and authentication infrastructure may log standard technical details (such as IP address, device, and browser type) as part of ordinary security and system operation.

We use the information above to:

• Evaluate producer applications and determine eligibility to join Apex.
• Administer the producer relationship, including onboarding, licensing verification, and activation.
• Provide, maintain, and improve the portal's functionality.
• Communicate with you about your application, account, or the services described here.
• Protect the security and integrity of the portal and its users.
• Meet legal, tax, licensing, and regulatory obligations.
• Support other legitimate business operations, such as recordkeeping and internal reporting.

We share information with service providers who perform functions on our behalf, limited to what each provider needs to perform its function. These categories currently include:

• Hosting and database providers, who store portal data and host the application.
• Authentication providers, who manage account sign-in and session security.
• Email delivery providers, who send account and application-related notifications on our behalf.
• Electronic-signature providers, who facilitate signing and storage of the Producer Agreement and W-9.
• Secure document storage providers, who store uploaded credential documents and completed signed documents.

Apex advertises through third-party platforms, including Meta. Apex measures application activity within its own systems and does not use Meta Pixel, Meta Conversions API, or other third-party advertising trackers on the portal. Apex does not provide application responses, contact details, uploaded documents, government identifiers, or electronic-signature contents to advertising platforms. See Cookies & Technology below for the technology active on the portal today.

We do not sell personal information. We disclose information to third parties only as described in this policy, to carriers and partners as needed to place and service business, or where required by law.